Pro plan

• Does the Pro plan offer a trial period?

  The Pro plan does not offer a free trial option. You can either opt for our Free plan or refer to our pricing comparison table for a detailed breakdown of what each plan includes.

• I upgraded to the Pro plan, but my account still shows I am on the Free plan. What should I do?

  If you're encountering this issue, it might be due to your current role, which needs to be updated from Viewer to Editor. To resolve this:

  1. Log into ProtoPie Cloud.
  2. Choose your team space from the dropdown menu.
  3. Click on Team settings.
  4. Under Roles, update your member role from Viewer to Editor.

  This should ensure that your subscription plan is accurately reflected in ProtoPie Studio. If the issue persists, contact our support team for further assistance.

• Can I modify the number of editor seats in my Pro plan?

  As a team owner, you can modify the number of editor seats within your Pro plan team. Simply navigate to the billing section, choose your team from the dropdown menu, click on the three-dot menu, and select "Manage editor seats" to add or remove seats as needed.

• What are the differences between viewers and editors?

  Team owners and admins can invite new members to the team as either editors or viewers.

  Viewers can access projects, view prototypes, and leave comments. Editors have the same capabilities as viewers, plus they can create prototypes and interaction recordings, and use team libraries and ProtoPie Connect.

  For a detailed comparison of the features and permissions of editors and viewers, please refer to our comparison table.

• Can I create multiple teams using a single Pro plan subscription?

  No, each Pro plan subscription is associated with one team only. If you wish to create multiple teams, each team will require its own separate Pro plan subscription.

  However, ProtoPie Enterprise offers the flexibility to create multiple teams. Learn more.

  
  

• Can Pro plan viewers leave comments on prototypes?

  Yes, members who join a Pro plan as viewers can leave comments on prototypes. This enables effective collaboration and feedback within the team.

• How many prototypes can I create and upload with the Pro plan?

  With an editor role, you can create and upload an unlimited number of prototypes to the cloud.

• Is there a storage limit for the Pro plan?

  You can store Pies of up to 5GB per editor on the cloud. Locally, you can store your Pies without any restrictions or limitations.

• What happens if I cancel my Pro plan?

  If you choose to cancel your active Pro plan, you'll remain subscribed until the end of the current billing cycle. After that, editors in your team won't be able to create, edit, or upload new prototypes to your team space using ProtoPie.

  However, all members will still have access to their prototypes as viewers within the team space.