Logging in

  • I cannot log into ProtoPie; what should I do?

    Login in ProtoPie Studio can fail due to various reasons. Please check the following steps first:

    1. Internet connection: Verify that you are connected to the internet and your connection is stable.
    2. Correct account: Ensure you log into ProtoPie Studio with the correct ProtoPie account.
    3. Maximum logged-in devices: ProtoPie allows you to use ProtoPie Studio on a maximum of 2 computers with one account simultaneously. If you have reached the maximum number of logged-in devices allowed, you can manage the computers you are logged into on the profile page under account settings.
    4. Proxy settings: If your organization or company uses a proxy server for security reasons, it might affect your login process. Learn more about the proxy settings in ProtoPie and ensure they are configured correctly.

    If you encounter an unresponsive login button or cannot log in to ProtoPie Studio, a network issue in your environment may be the cause. This issue could be caused by a firewall or security program installed on your computer or network, which might be blocking access to our cloud services. To resolve this, we recommend whitelisting the following URLs:

  • On how many computers can I use ProtoPie with one account?

    You can log in to ProtoPie Studio on max. 2 computers with one account.

    You can manage the computers you are logged into in your account settings, under profile.

    manage_loggedin_devices
  • What should I do if my company is using a proxy server?

    Follow the steps below in ProtoPie Studio if your connection uses a proxy server due to security reasons.

    • Open Preferences
    • Go to Network and select Use System Proxy Settings
    set-proxy-02

    Additionally, ask your IT admin to whitelist the following URL allowing ProtoPie Studio to bypass the proxy server:

    • https://cloud.protopie.io
    • https://speech.protopie.app

    If the solutions above don't work, an alternative would be ProtoPie Enterprise, a plan designed for teams that prefer to collaborate in their own secure environment.

    Contact us if you need more help.