FAQ

We have compiled a list questions frequently asked by our customers. If there is a question that hasn't been fully answered here, please check the Get Started page, or send an email to support@protopie.io.

Getting Started

How do I run a prototype created with ProtoPie on a mobile device?

Download ProtoPie Player on your mobile device for iOS or Android. Click here for more information.

I cannot establish a USB connection. What’s wrong?

If you are using an iOS device, make sure that the Lightning-to-USB cable has Apple’s MFI certification.

If you are using an Android device, make sure that USB Debugging is enabled. For instructions on enabling USB Debugging, click here for more information.

Can I import animated GIFs into ProtoPie?

Currently, there is no support for animated GIFs. However, ProtoPie supports video files. Click here for more information.

How do I import files from Sketch or Adobe XD CC? Do I need a plug-in?

No plug-in is needed. ProtoPie supports importing your designs from Sketch and Adobe XD CC. Click here for more information.

Is there a way to group layers in ProtoPie?

ProtoPie does not have a feature allowing to group layers. However, you can create a Container and place layers you wish to group into a Container. You can manipulate the Container like how you would manipulate a group.

What should I do if ProtoPie displays that a font is missing while it has been installed already?

Make sure to re-install the official, latest version of the font. After restarting ProtoPie, the font should be recognized.

Sharing

How can I share prototypes?

There are various ways for you to share your prototypes with others. We discussed these ways on sharing prototypes in an extensive article here.

How can I export prototypes as animated GIFs or video?

You can record your prototypes in the Preview window and export your recordings as mp4. Exporting as animated GIFs is not possible.

Account

I lost access to the email address I used for my ProtoPie account. What should I do?

Send an email to support@protopie.io and we will help you out.

Can I change the email address I used for my ProtoPie account?

Yes, you can change your email address on the Profile page in the Account section. Upon saving the changes, you will need to verify the email address you just filled in.

If I change my email address I used for my ProtoPie account, will I lose my license and purchase history?

No, you will still have your license and access to your purchase history even if you change your email address.

How can I delete my account?

Send an email to support@protopie.io and we will help you out.

How do I unsubscribe from all marketing communications?

You can unsubscribe from mailings covering updates about ProtoPIe as well as updates regarding your trial period, license and account at once on your profile page. Also, you can unsubscribe by clicking on the unsubscribe link in the emails that you received from us.

How can I delete my account?

You can delete your account on your profile page. Or send an email to support@protopie.io and we will help you out.

Pricing
& License

Should I choose “Buying for Myself” or “Buying for Others”?

If you are buying a license for yourself, we advise you to choose “Buying for Myself”. The license you purchase will be tied to your account automatically. If you are buying licenses for other people (including yourself), we advise you to choose “Buying for Others”. You will be given the license keys that you can share with others or assign to others.

Where can I find the licenses that I bought?

When you chose “Buying for Myself”, the license you purchase will be tied to your account immediately. Therefore, you will not receive a separate license key. You may find the details regarding your license on the License page under the Account section. When you chose “Buying for Others”, you may find the license keys on the License page under the Account section.

What happens after my license has expired?

You can still use ProtoPie like you are used to. You get to keep the last version of ProtoPie you have forever, but you will not be able to receive new updates. Also, you will not be able to upload new Pies to the cloud anymore. However, you can still access your Pies in the cloud and download them. If you’d like to receive new updates and be able to upload new Pies to the cloud after your license has expired, we recommend that you renew your license.

How do I renew my license?

Just purchase a license like you did before. The procedure is exactly the same as purchasing a license for the first time. You are eligible for a 20% discount if you renew your license before the expiration date. Send an email to support@protopie.io for more information.

On how many computers can I use my license?

You can log into ProtoPie Studio on two computers with your account that has a license. For example, you can use ProtoPie at home and at work using one license. You can manage the computers you are logged into on the License page under the Account section.

Discount for students and teachers?

We always support students and teachers! Therefore, we support students and teachers by providing 50% discount on a license. Just submit a copy of your student ID or some other document proving your status as a student and the duration of your studies to support@protopie.io

If you are a teacher, we have something called the Class Support Program. Send an email to support@protopie.io for more information.

Where can I obtain a purchase receipt?

You can obtain a PDF version of your recept on the Orders page under the Account section.

How do I become a ProtoPie reseller?

Send an email to support@protopie.io for more information.

What is ProtoPie Enterprise? How can I use it?

ProtoPie Enterprise lets designers collaborate on highly interactive prototypes within your own secure environment. Currently, ProtoPie Enterprise is not widely available yet as only a few selected companies can use ProtoPie Enterprise.

Features
  • On-premises, private server.
  • Easy collaborating and commenting.
  • Centralized permissions.

If you are interested in ProtoPie Enterprise, we’d like to ask you to fill in this form.

Privacy

Does ProtoPie comply with the General Data Protection Regulation (GDPR)?

ProtoPie is striving to comply with the GDPR that has gone into effect on May 25, 2018. The GDPR gives citizens in the EU more control over their personal data. Regarding the personal data we collect, we are committed to the right to privacy you have as well as being transparent about why and how we store your personal data.

Based on this data privacy regulation, we have made the following changes:
  • An updated Privacy Policy that is more transparent.
  • An updated sign up page.
  • The option to unsubscribe from all marketing communications at once on your profile page.
  • The option to delete your account on your profile page.

Send an email to privacy@protopie.io for more information.