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Plans & Pricing
Billing & payments
Troubleshoooting
Refunds
do-you-offer-refunds
Can I receive a refund if I cancel my plan?
Below is our refund policy for the Basic and Pro plans, which also applies to the Connect add-on:
Monthly subscriptions: We do not offer refunds for monthly subscriptions. If you want to cancel your monthly plan, you can do so on the billing page.
Yearly subscriptions: Users with yearly plans may request a refund within seven (7) calendar days of their last payment date. Users must contact us within this window; refund requests submitted thereafter will not be processed, except where required by applicable law. Please note that a refund processing fee of 5% + $0.50 will be deducted from refund amount to cover third-party payment gateway costs.
do-you-offer-refunds
Can I receive a refund if I cancel my plan?
Below is our refund policy for the Basic and Pro plans, which also applies to the Connect add-on:
Monthly subscriptions: We do not offer refunds for monthly subscriptions. If you want to cancel your monthly plan, you can do so on the billing page.
Yearly subscriptions: Users with yearly plans may request a refund within seven (7) calendar days of their last payment date. Users must contact us within this window; refund requests submitted thereafter will not be processed, except where required by applicable law. Please note that a refund processing fee of 5% + $0.50 will be deducted from refund amount to cover third-party payment gateway costs.
refund-existing-plan
If I upgrade from Basic to Pro, will I get a refund for my Basic plan?
After upgrading from Basic to Pro, you will receive a prorated refund for the unused portion of your existing Basic plan. For instance, if you have a yearly Basic plan and have used it for one month, you will be refunded for the remaining 11 months.
Please contact us after completing the upgrade, and we will assist you with the refund process.
refund-existing-plan
If I upgrade from Basic to Pro, will I get a refund for my Basic plan?
After upgrading from Basic to Pro, you will receive a prorated refund for the unused portion of your existing Basic plan. For instance, if you have a yearly Basic plan and have used it for one month, you will be refunded for the remaining 11 months.
Please contact us after completing the upgrade, and we will assist you with the refund process.