Refunds

• Can I receive a refund if I cancel my plan?

  Below is our refund policy for the Basic and Pro plans, which also applies to the Connect add-on:

  • Monthly subscriptions: We do not offer refunds for monthly subscriptions. If you want to cancel your monthly plan, you can do so on the billing page.
  • Yearly subscriptions: Users with yearly plans can request a refund within 7 days of their last billing date. If you decide to cancel your yearly plan or accidentally miss the cancellation window, please contact us within 7 days after your last billing date, and we will provide you with a full refund.

• If I upgrade from Basic to Pro, will I get a refund for my Basic plan?

  
  After upgrading from Basic to Pro, you will receive a prorated refund for the unused portion of your existing Basic plan. For instance, if you have a yearly Basic plan and have used it for one month, you will be refunded for the remaining 11 months.

  Please contact us after completing the upgrade, and we will assist you with the refund process.