ProtoPie Studio

  • I cannot log into ProtoPie Studio; what should I do?

    Login in ProtoPie Studio can fail due to various reasons. Please check the following steps first:

    1. Internet connection: Verify that you are connected to the internet and your connection is stable.
    2. Correct account: Ensure you log into ProtoPie Studio with the correct ProtoPie account.
    3. Maximum logged-in devices: ProtoPie allows you to use ProtoPie Studio on a maximum of 2 computers with one account simultaneously. If you have reached the maximum number of logged-in devices allowed, you can manage the computers you are logged into on the profile page under account settings.
    4. Proxy settings: If your organization or company uses a proxy server for security reasons, it might affect your login process. Learn more about the proxy settings in ProtoPie and ensure they are configured correctly.

    If you encounter an unresponsive login button or cannot log in to ProtoPie Studio, a network issue in your environment may be the cause. This issue could be caused by a firewall or security program installed on your computer or network, which might be blocking access to our cloud services. To resolve this, we recommend whitelisting the following URLs:

  • I am unable to start ProtoPie.

    If you encounter the following error message, please follow the steps below depending on your operating system.

    cannot-open-studio

    Windows

    1. Update to the latest version of Windows.
    2. Restart ProtoPie.

    MacOS

    1. Go to "~/Library/Application Support/ProtoPie".
    2. Delete the "preference.json" file.
    3. Restart ProtoPie.
  • What formats does ProtoPie support for exporting prototypes?

    ProtoPie prototypes are exported exclusively in the .pie file format.

    ProtoPie does not support exporting prototypes (Pies) in PDF, JPEG, or HTML code formats.

    You can create an interaction recording using the handoff feature to share interactions with developers.

  • The preview window in ProtoPie Studio keeps lagging.

    If you are experiencing lags in preview mode, you can try to turn off the auto-reload option in the preview window. This option is at the bottom left corner of the preview window.

    preview-lag
  • Why does my prototype appear differently in the preview window compared to ProtoPie Player or Cloud?

    If you experience differences in behavior between ProtoPie Studio, Cloud, Connect, and Player, please ensure you are using the latest versions of each app and your web browser.

    Additionally, specific features are only fully supported when tested using the ProtoPie Player app, such as sensor triggers and native input fields.

  • What should I do if I can't find a font I installed in ProtoPie?

    To use a new font in ProtoPie Studio, you must first install it on your desktop. On macOS, use the Font Book application to install fonts, while on Windows, use the Fonts Control Panel.

    Remember to restart ProtoPie Studio after installing the font so that the changes can take effect. Once you restart ProtoPie Studio, you can access and use the newly installed fonts in your prototypes.

    If you are subscribed to the Enterprise plan, you can utilize custom fonts. For more information, please click here.

  • I cannot record my prototype in the preview window.

    To resolve any issues with ProtoPie's record button, restart the ProtoPie Studio desktop application.

    This should refresh the program and fix any temporary glitches or conflicts that might be causing the unresponsiveness. Additionally, ensure that ProtoPie is authorized to record the screen in your computer's Security & Privacy settings.

  • Voice prototyping does not work in my prototype; what should I do?

    ProtoPie's voice prototyping features include speech-to-text (STT) and text-to-speech (TTS).

    1. Speech-to-Text

    By default, voice commands are not detected in prototypes. To enable speech-to-text interactions, use the Listen response.

    To ensure the best performance and accuracy of voice interactions, here are some helpful tips:

    • Stay close to the microphone: Position yourself near the microphone to capture your voice clearly and accurately.
    • Minimize background noise: Find a quiet environment or reduce background noise to improve the recognition of your voice commands.
    • Be articulate: Speak clearly and enunciate your words to enhance voice recognition accuracy.

    Speech-to-text interactions are fully supported in the following parts of our ecosystem:

    • Preview window of ProtoPie Studio
    • ProtoPie Player
    • ProtoPie Cloud
      • Google Chrome on desktop
      • Google Chrome on Android

    2. Text-to-Speech

    The Speak response allows your prototype to "speak" by reading text aloud, as-is, or via a formula. Make sure to correctly enter the text (directly or via a formula) that needs to be read out loud using the Speak response.

    Text-to-speech interactions are fully supported in the following parts of our ecosystem:

    • Preview window of ProtoPie Studio
    • ProtoPie Player

    Learn more about voice prototyping in ProtoPie.